With more than 20 years experience in the IT industry, we offer consulting services around IT Service Management and ITIL. Our services cover the entire spectrum of service design, service transition, service operations and service improvement.
- You want to assess and optimize your operational processes?
- You want to measure your process maturity with CMMI?
- You want to prepare for ISO 20000 certification?
- You need support with managing your IT operations?
- You are planning to migrate your IT operations?
IT Service Management
IT Service Management (ITSM) is at the heart of your business. Even though IT might not be your core competency or main revenue stream, you rely on IT services to achieve your business goals.
The implementation, management and continual improvement of proper IT processes is critical to your success. And this is even true if your business is running on cloud services only.
We are experienced experts in the end-to-end lifecycle of IT services and we offer a range of consulting services, created to help your organization designing, managing and improving the delivery, availability, and support of IT services no matter if you are an SMB or a large enterprise.
We will work with you to understand your unique needs and challenges, and will develop customized solutions to help you achieve your goals.
Our offerings include, but are not limited to:
- Creation of IT service concepts and blueprints
- IT process consulting aligned to ITIL best practices
- Assessment and creation/revision of operational documentation (operations manual, SOPs, checklists, process policies)
- Assessment and creation/revision of service catalogs
- Assessment and revision of CMDBs
- Assessment and revision of SLAs
- Operations Management
- Service Delivery Management
IT Project Management
A competent project manager can save you a lot of time, money and headaches. He or she does not have to be a subject matter expert for every detail that needs to be managed, but it certainly helps if he can draw from hands on experience as a practitioner in key topics of the project.
This is exactly what we offer with our IT Project Management services. They are closely related to our consulting services and focus around IT Service Management topics such as:
- Planning and ramp-up of IT services
- Data migration
- Process automation
- Software development
- Transition of services between providers or locations
- and more
“Automation and AI are already the second and third steps. To get there, you must first get your processes and documentation in order.”
Thorsten Lemke
Founder and Managing Director
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